Privacy Policy
Tarikh Berkuat Kuasa:Effective Date: 18 September 2026
Kaizen Digital ("kami", "kita") menghormati privasi data anda. Polisi ini menerangkan bagaimana kami mengumpul, menggunakan, dan melindungi data peribadi anda selaras dengan Akta Perlindungan Data Peribadi (PDPA) 2010 Malaysia.
1. Data yang Dikumpul
Kami mengumpul data berikut melalui platform sumbangan dan perkhidmatan kami:
- Maklumat identiti: nama, nombor telefon, alamat emel
- Maklumat sumbangan: jumlah, tarikh, kaedah pembayaran
- Data pendaftaran Google Ads API: akses token dan refresh token untuk pengurusan kempen iklan
2. Tujuan Penggunaan Data
Data dikumpul untuk:
- Memproses dan merekod sumbangan anda
- Menghantar resit dan pengesahan sumbangan
- Menguruskan kempen pengiklanan digital (Google Ads, Meta Ads)
- Mencipta audience retargeting dan lookalike untuk kempen fundraising
- Analitik dan pelaporan prestasi kempen
3. Google Ads API & Customer Match
Kami menggunakan Google Ads API untuk mengurus kempen iklan. Data donor (emel, nombor telefon) boleh diupload ke Google Ads Customer Match untuk:
- Retargeting: papar iklan kepada donor sedia ada
- Lookalike audience: cari pengguna baru dengan ciri serupa dengan donor anda
- Data dihash (SHA256) sebelum dihantar ke Google
4. Perkongsian Data
Kami berkongsi data dengan platform berikut untuk tujuan operasi:
- Google Ads (pengurusan kempen iklan)
- Meta/Facebook Ads (pengurusan kempen iklan)
- OnPay (pemprosesan pembayaran sumbangan)
- Kami TIDAK menjual data anda kepada pihak ketiga
5. Keselamatan Data
Kami melaksanakan langkah keselamatan berikut:
- Encryption data semasa transit (HTTPS/TLS)
- Akses terhad kepada personel yang sah
- Token OAuth disimpan secara selamat dan tidak dikongsi
- Data donor dihash sebelum diupload ke platform pengiklanan
6. Hak Anda
Anda berhak untuk:
- Mengakses data peribadi yang kami simpan tentang anda
- Memohon pembetulan data yang tidak tepat
- Menarik balik keizinan untuk penggunaan data dalam kempen pengiklanan
- Memohon pemadaman data (tertakluk kepada keperluan rekod perakaunan)
7. Penyimpanan Data
Data sumbangan disimpan selagi diperlukan untuk tujuan perakaunan dan audit (minimum 7 tahun selaras dengan Akta Cukai Pendapatan). Data pengiklanan disimpan mengikut tempoh keahlian audience list (maximum 540 hari).
8. Hubungi Kami
Untuk sebarang pertanyaan mengenai privasi data:
Emel: salam@kaizendigital.my
Domain: kaizendigital.my
Kaizen Digital ("we", "us") respects your data privacy. This Policy explains how we collect, use, and protect your personal data in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010.
1. Data We Collect
We collect the following data through our donation platform and services:
- Identity information: name, phone number, email address
- Donation information: amount, date, payment method
- Google Ads API registration data: access tokens and refresh tokens used to manage advertising campaigns
2. Purpose of Data Use
Data is collected to:
- Process and record your donations
- Send receipts and donation confirmations
- Manage digital advertising campaigns (Google Ads, Meta Ads)
- Create retargeting and lookalike audiences for fundraising campaigns
- Analyze and report on campaign performance
3. Google Ads API & Customer Match
We use the Google Ads API to manage advertising campaigns. Donor data (email, phone number) may be uploaded to Google Ads Customer Match to:
- Retarget: show ads to existing donors
- Build lookalike audiences: find new users with characteristics similar to your donors
- Data is hashed (SHA256) before being sent to Google
4. Data Sharing
We share data with the following platforms for operational purposes:
- Google Ads (advertising campaign management)
- Meta/Facebook Ads (advertising campaign management)
- OnPay (donation payment processing)
- We do NOT sell your data to third parties
5. Data Security
We implement the following security measures:
- Encryption of data in transit (HTTPS/TLS)
- Restricted access to authorized personnel
- OAuth tokens are stored securely and never shared
- Donor data is hashed before being uploaded to advertising platforms
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Withdraw consent for the use of your data in advertising campaigns
- Request deletion of your data (subject to accounting record-keeping requirements)
7. Data Retention
Donation data is retained as long as required for accounting and audit purposes (a minimum of 7 years in accordance with the Income Tax Act). Advertising data is retained according to the audience list membership period (maximum 540 days).
8. Contact Us
For any questions regarding data privacy:
Email: salam@kaizendigital.my
Domain: kaizendigital.my
Kaizen Digital | kaizendigital.my
Polisi ini dikemas kini pada 18 September 2026.This Policy was last updated on 18 September 2026.