Terms of Service
Tarikh Berkuat Kuasa:Effective Date: 18 September 2026
Terma dan syarat berikut mengawal penggunaan perkhidmatan Kaizen Digital, termasuk platform sumbangan dan kempen pengiklanan digital kami.
1. Definisi
"Perkhidmatan" merujuk kepada pengurusan kempen pengiklanan digital, platform sumbangan, dan perkhidmatan pemasaran yang disediakan oleh Kaizen Digital.
"Donor" merujuk kepada individu yang membuat sumbangan melalui platform kami.
"Klien" merujuk kepada pertubuhan atau badan yang mengupah Kaizen Digital untuk mengurus kempen pengiklanan.
2. Perkhidmatan Pengiklanan Digital
Kaizen Digital menyediakan perkhidmatan pengurusan kempen pengiklanan termasuk:
- Pengurusan Google Ads (Search, YouTube, Demand Gen)
- Pengurusan Meta/Facebook Ads
- Customer Match dan audience targeting
- Analitik dan pelaporan prestasi kempen
- Optimum ROAS dan CPA
3. Penggunaan Google Ads API
Kaizen Digital menggunakan Google Ads API selaras dengan:
- Google Ads API Terms of Service
- Google API Services User Data Policy
- Developer token milik Kaizen Digital digunakan untuk akses API
Klien bersetuju bahawa data donor mereka boleh digunakan untuk:
- Mencipta Customer Match audiences di Google Ads
- Retargeting dan lookalike audience
- Optimum kempen pengiklanan
4. Tanggungjawab Klien
Klien bertanggungjawab untuk:
- Memastikan data donor yang dikongsi adalah sah dan terkini
- Mendapatkan keizinan donor untuk penggunaan data dalam pengiklanan
- Mematuhi PDPA 2010 dan undang-undang perlindungan data yang berkenaan
- Memberi akses kepada akaun Google Ads / Meta Ads yang sah
5. Pembayaran
- Bayaran perkhidmatan mengikut kontrak yang dipersetujui
- Bayaran kempen iklan (ad spend) ditanggung oleh klien
- Invois dikeluarkan bulanan dan bayaran dalam 30 hari
6. Confidentiality
Kaizen Digital mengekalkan kerahsiaan semua data klien dan donor. Data tidak akan dikongsi dengan pihak ketiga tanpa keizinan bertulis, kecuali untuk tujuan menjalankan kempen pengiklanan (Google, Meta).
7. Limitation of Liability
Kaizen Digital tidak bertanggungjawab atas:
- Perubahan dasar platform pengiklanan (Google, Meta) yang menjejaskan prestasi kempen
- Kehilangan data akibat kegagalan platform pihak ketiga
- Hasil kempen yang tidak mencapai target ROAS/CPA (perkhidmatan adalah best-effort)
8. Penamatan Perkhidmatan
Mana-mana pihak boleh menamatkan perkhidmatan dengan notis bertulis 30 hari. Data klien akan dipulangkan atau dimusnahkan selepas penamatan, melainkan dipersetujui sebaliknya.
9. Undang-undang yang Mengawal
Terma ini dikawal oleh undang-undang Malaysia. Mana-mana pertikaian akan diselesaikan di mahkamah Malaysia.
10. Hubungi Kami
Emel: salam@kaizendigital.my
Domain: kaizendigital.my
These Terms of Service govern the use of Kaizen Digital's services, including our donation platform and digital advertising campaigns.
1. Definitions
"Services" refers to digital advertising campaign management, the donation platform, and marketing services provided by Kaizen Digital.
"Donor" refers to an individual who makes a donation through our platform.
"Client" refers to an organization or entity that engages Kaizen Digital to manage advertising campaigns.
2. Digital Advertising Services
Kaizen Digital provides advertising campaign management services including:
- Google Ads management (Search, YouTube, Demand Gen)
- Meta/Facebook Ads management
- Customer Match and audience targeting
- Campaign performance analytics and reporting
- ROAS and CPA optimization
3. Use of the Google Ads API
Kaizen Digital uses the Google Ads API in accordance with:
- Google Ads API Terms of Service
- Google API Services User Data Policy
- A developer token owned by Kaizen Digital is used for API access
The Client agrees that their donor data may be used to:
- Create Customer Match audiences in Google Ads
- Retarget and build lookalike audiences
- Optimize advertising campaigns
4. Client Responsibilities
The Client is responsible for:
- Ensuring donor data shared is accurate and up to date
- Obtaining donor consent for the use of their data in advertising
- Complying with the Personal Data Protection Act (PDPA) 2010 and applicable data protection laws
- Providing valid access to their Google Ads / Meta Ads accounts
5. Payment
- Service fees follow the agreed contract
- Advertising campaign costs (ad spend) are borne by the Client
- Invoices are issued monthly, payable within 30 days
6. Confidentiality
Kaizen Digital maintains the confidentiality of all client and donor data. Data will not be shared with third parties without written consent, except for the purpose of running advertising campaigns (Google, Meta).
7. Limitation of Liability
Kaizen Digital is not liable for:
- Policy changes by advertising platforms (Google, Meta) that affect campaign performance
- Data loss due to third-party platform failure
- Campaign results that do not meet ROAS/CPA targets (services are provided on a best-effort basis)
8. Termination of Services
Either party may terminate services with 30 days' written notice. Client data will be returned or destroyed after termination, unless otherwise agreed.
9. Governing Law
These Terms are governed by the laws of Malaysia. Any disputes will be resolved in the courts of Malaysia.
10. Contact Us
Email: salam@kaizendigital.my
Domain: kaizendigital.my
Kaizen Digital | kaizendigital.my
Terma ini dikemas kini pada 18 September 2026.These Terms were last updated on 18 September 2026.